Support

Got a question mid-spin or need account help fast? Our live chat connects you directly with a trained Cashman Casino agent any time of day. Chat sessions typically start within a minute, so you won’t be waiting while your game or transaction hangs. Agents can walk you through account verification, game issues, bonus questions, and payment concerns in real time — and they’ll stay with you until everything’s resolved.

Email support that responds with care

Prefer to write it out? Send a message to support@cashmancasinos.com. Email is ideal for attaching screenshots, receipts, or detailed transaction histories. We typically respond within 24 hours and often the same day; during peak events we aim to reply even faster. If your issue requires a deeper review, we’ll keep you posted at every step so you always know where things stand.

Phone help and callback options for direct resolution

If you’d rather speak with someone by voice, request a callback through live chat or by email and we’ll arrange a convenient time to call you back. Phone callbacks are handled by our specialists and are especially useful for complex account or payment issues where a quick verbal walkthrough speeds things up. Availability for callbacks is flexible — tell us the best time and we’ll do our best to match it.

Find instant answers in our Help Center and FAQs

Before contacting support, you may find answers in the searchable Help Center, which covers the most common topics: account setup and security, managing virtual coins and daily bonuses, FAQ about the VIP program, and troubleshooting deposits and payment methods like Visa, MasterCard, American Express, Discover, JCB, and UnionPay. The Help Center is organized so you can find targeted guidance in seconds. For a broader overview of our offering, see our Cashman Casino review.

How we handle your issue — thorough, secure, personal

Every message is handled by a knowledgeable human who understands the games, bonuses, and the nuts-and-bolts of payments. Whether it’s a locked account, a missing coin package, a bonus that didn’t apply, or a transaction question, our team follows a clear process: verify identity securely, investigate the history, escalate to specialist teams if needed, and confirm the fix with you. We treat every case with urgency and respect for your privacy.

Make support faster — what to include in your message

To get the quickest resolution, include your account username or ID, the date/time of the issue, the device and app/browser you’re using, and any screenshots or transaction references. Clear details cut down on back-and-forth and get you back to playing sooner. All communications are handled securely and stored only as needed to resolve your request.

We’re here for you 24/7 — whether it’s a quick question or a complex account matter, reaching a real person is just a chat or email away. If you want the full site rundown while you wait, check out our Cashman Casino review for more on games, promotions, and how the platform works.